Customer Service Specialist
HAVEN Corporate Headquarters
Job Title:
Customer Service Specialist
The Customer Service Specialist assists existing and potential Haven customers by consistently exceeding their needs via superior product knowledge and an exceptional level of service. They are a key point of contact for clients with regards to questions on product details, fit and reference as well as e-commerce logistics, facilitating returns and exchanges as well as resolutions.
Reports To:
Retail Director
Location:
HAVEN Corporate Headquarters
923 E Hastings St
Vancouver, BC V6A 0H1
Canada
Qualifications and Assets:
- 1+ year(s) of experience working in a customer service role
Highly effective verbal and written communication skills. - Comfortable with communicating with customers through all channels including phone, email, and social media
- Strong interpersonal and problem-solving skills with the ability to work independently and in a team
- Very high attention to detail and proven ability to multi-task
- Strong interpersonal skills with the ability to work independently and in a team
- Self-starter with a desire to get the job done and well
Good knowledge of and interest in the brands and products we carry
Contact method:
Please send a cover letter and resume to careers@havenshop.com. Any interested applicants must include HAVEN Recruit: Headquarters Customer Service Specialist in the subject line. Only applicants that are selected will be contacted.