COVID-19 Updates

HAVEN Store

As the COVID-19 outbreak continues, we want you to know that HAVEN is aware of the ongoing concerns, and the safety of our staff and customers is our top priority.

In accordance with Canada’s latest guidelines, HAVEN Vancouver and Toronto are now offering appointments at HAVEN Vancouver and HAVEN Toronto on Monday-Friday from 12 PM to 5 PM local time. For more information, please click the link below.

APPOINTMENT INFORMATION

Additionally, we are offering curbside pick-up for all online orders. Pickup time will be Monday to Friday; 12pm to 5pm. In accordance with public health recommendations, all staff will be wearing masks and maintaining high sanitation standards while preparing orders.

When placing an order online please select “Curbside Pick Up” and select your desired location. You will be contacted via email once your order is ready for pick up. Please follow the instructions provided in this email to receive your order.

During this time HAVENSHOP.COM operations will continue as normal. In accordance with public social distancing recommendations, all employees capable of working remotely are doing so. When processing orders, we are being diligent with cleaning and sterilization procedures to further reduce any risks. Our order fulfillment and customer service teams are working hard to provide you with the same level of customer service, despite these new obstacles, and will remain available to you across all of our channels, online and by phone.

We have currently suspended shipping to Indonesia, Malaysia, the Philippines, and Russia. Because of the COVID-19 pandemic, Canada Post is restricting its services. Any updates regarding Canada Post can be viewed here. If you are shopping within Canada or the US and are having any trouble with shipping, please select FedEx as your preferred shipping option, or reach out to our customer service team.

As this situation continues to evolve, we at HAVEN remain committed to providing you with our same level of customer service and keeping you informed. We thank everyone for the continued support during this time.

If you have any questions or concerns regarding orders or need further information please contact our customer service team via email at: [email protected]