Below you will find a breakdown of estimated shipping times and shipping and handling costs. Keep in mind that these time estimates do not include order processing times, nor do they include potential international customs delays. Shipping costs are not included in the prices of our products. Shipping costs are determined by the requested shipping address, shipping method and the value of your order. In some cases, due to the size or weight of particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges. We reserve the right to charge 10% of restocking fee if order is abandoned.
Canada – FedEx Domestic Economy (Trackable, 2-3 Business Days)*
Order Subtotal (CAD)
Cost (CAD)
$1 – $299 CAD
$12 CAD
$300 CAD and above
FREE**
Canada: Northwest Territories, Nunavut & Yukon – Canada Post Expedited (Trackable, 2-7 Business Days)
United States – FedEx International Economy (Trackable, 2-3 Business Days)*
Order Subtotal (USD)
Cost (USD)
$1 – $299 USD approx.
$12 USD
$300 USD (approx.) and above
FREE**
United States: Armed Forces Americas, Europe & Pacific – Canada Post Expresspost (Trackable, 3-7 Business Days)
Order Subtotal (USD)
Cost (USD)
$1 – $299 USD approx.
$15 USD
$300 USD approx. and above
FREE**
International – FedEx International Economy (Trackable, 2-6 Business Days)
Order Subtotal (USD)
Cost (USD)
$1 – $500 USD approx
$25 USD approx.
$500 USD approx. and above
FREE**
Release Product – FedEx Domestic or International Economy
Country
Cost
Canada
$18 CAD
United States
$18 USD
International
$33 USD
Additional Information
We are offering Free In-store Pickup at both HAVEN Toronto and HAVEN Vancouver. When placing an order online please select “Curbside Pickup” and select your desired location. You will be contacted via email once your order is ready for pickup. Please allow up to approximately 7 business days for your order to be ready.
All orders are processed and shipped Monday to Friday, except National Holidays.
All orders are shipped with FedEx services. For FedEx shipments, FedEx will be handling your parcel from door-to-door. Orders where Canada Post is the shipping carrier, it will be handed over to your local shipping carrier for final delivery once it clears customs. Note that more detailed tracking information can often be found by tracing your parcel on the website of your local shipping carrier (i.e. USPS, China Post, UK Post, etc.).
Note that international orders are shipped Delivery Duty Unpaid (DDU) and you may be charged additional duties and customs fees upon receipt. We have no control over if or how much you will be charged for these fees, and we do not accept responsibility for any additional charges the destination country may impose on you. You will be contacted by your local shipping carrier, or FedEx directly if there are any duties or fees that require payment; however, we advise that you follow the tracking information closely in case there are any updates regarding customs clearance.
Route+ is an optional paid package protection for your online orders. When Route+ is added to your order at checkout you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise.
In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed for the cost of the items minus applicable taxes and shipping.
*Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
*FedEx may not be able to ship to certain cities outside of their delivery area.In such cases, you will be notified and your order can be shipped with Canada Post instead.
**In some instances, free shipping options may not be combined with promotion codes.
**Shipping costs are determined by the requested shipping address, shipping method and the value of your order. In some cases, due to the size or weight of particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.
