Customer Experience Specialist

Job Title:

Customer Experience Specialist

The Customer Experience Specialist assists existing and potential HAVEN customers by consistently exceeding their needs via superior product knowledge and an exceptional level of service. They are a key point of contact for clients with regards to questions on product details, fit and reference as well as e-commerce logistics, facilitating returns and exchanges as well as resolutions.

Reports To:

Customer Experience Manager

Location:

HAVEN Corporate Headquarters
923 E Hastings St
Vancouver, BC V6A 0H1
Canada

Qualifications and Assets:

• 1+ year(s) of experience working in a customer service role
• Highly effective verbal and written communication skills.
• Comfortable with communicating with customers through all channels including phone, email, and social media
• Strong interpersonal and problem-solving skills with the ability to work independently and in a team
• Very high attention to detail and proven ability to multi-task
• Strong interpersonal skills with the ability to work independently and in a team
• Self-starter with a desire to get the job done and well
  Good knowledge of and interest in the brands and products we carry

Contact method:

Please send a cover letter and resume to careers@havenshop.com. Any interested applicants must include HAVEN Recruit: Headquarters Customer Experience Specialist in the subject line. Only applicants that are selected will be contacted.