COVID-19 Updates

As the COVID-19 outbreak continues, we want you to know that HAVEN is aware of the ongoing concerns, and the safety of our staff and customers is our top priority.

UPDATE – November 23rd, 2020

HAVEN Toronto: In accordance with The City of Toronto’s latest guidelines, HAVEN Toronto will begin offering curbside pickup only starting Monday November 23rd for all online orders. Pickup time will be Monday to Saturday; 12pm to 6pm and Sunday/Holiday; 12pm to 5pm.

HAVEN Vancouver:  Our Vancouver location will continue to offer in-store shopping as well as curbside pickup from Monday to Saturday; 12pm to 6pm and Sunday/Holiday; 12pm to 5pm.

To ensure customer/staff health and safety, PPE will be worn by staff during each visit. Customers shopping at HAVEN Vancouver are encouraged to wear protective equipment, whereas customers shopping at HAVEN Toronto are required to wear protective equipment. Customers will be asked to sanitize their hands upon entering. We will have hand sanitizer and masks on-site. Please note we are accepting contactless payment only, no cash will be accepted.

When placing an order online please select “Curbside Pickup” and select your desired location. You will be contacted via email once your order is ready for pickup. Please follow the instructions provided in this email to receive your order.

During this time HAVENSHOP.COM operations will continue as normal. In accordance with public social distancing recommendations, all employees capable of working remotely are doing so. When processing orders, we are being diligent with cleaning and sterilization procedures to further reduce any risks. Our order fulfillment and customer service teams are working hard to provide you with the same level of customer service, despite these new obstacles, and will remain available to you across all of our channels, online and by phone.

We have currently suspended shipping to Indonesia, Malaysia, the Philippines, and Russia. Because of the COVID-19 pandemic, Canada Post is restricting its services. Any updates regarding Canada Post can be viewed here. If you are shopping within Canada or the US and are having any trouble with shipping, please select FedEx as your preferred shipping option, or reach out to our customer service team.

As this situation continues to evolve, we at HAVEN remain committed to providing you with our same level of customer service and keeping you informed. We thank everyone for the continued support during this time.

If you have any questions or concerns regarding orders or need further information please contact our customer service team via email at: [email protected]