2021-08-24

COVID-19 Updates

2021-08-24

COVID-19 Updates

As Canada and countries around the world begin to resume normal operations, HAVEN remains dedicated to ensuring the safety of our staff and customers.

UPDATE – June 7, 2022

HAVEN Toronto: Our Toronto location is now open for in-store shopping as well as in-store pickup from Monday to Saturday; 12pm to 7pm and Sunday/Holiday; 12pm to 5pm.

HAVEN Vancouver: Our Vancouver location will continue to offer in-store shopping as well as in-store pickup from Monday to Saturday; 12pm to 7pm and Sunday/Holiday; 12pm to 5pm.

Customers shopping at HAVEN Toronto & Vancouver are encouraged to wear masks and to sanitize their hands upon entering. We will have hand sanitizer and masks on-site.

When placing an order online please select “In-store Pickup” and select your desired location. You will be contacted via email once your order is ready for pickup. Please follow the instructions provided in this email to receive your order.

During this time HAVENSHOP.COM operations will continue as normal. In accordance with public social distancing recommendations, all employees capable of working remotely are doing so. When processing orders, we are being diligent with cleaning and sterilization procedures to further reduce any risks. Our order fulfillment and customer service teams are working hard to provide you with the same level of customer service, despite these new obstacles, and will remain available to you across all of our channels, online and by phone.

As this situation continues to evolve, we at HAVEN remain committed to providing you with the same level of customer service and keeping you informed. We thank everyone for the continued support during this time.

If you have any questions or concerns regarding orders or need further information please contact our customer service team via email at: info@havenshop.com.