COVID-19 Updates

As Canada and countries around the world begin to re-open and resume normal operations, HAVEN remains dedicated to ensuring the safety of our staff and customers.

UPDATE – August 16, 2021

HAVEN Toronto: Our Toronto location is now open for in-store shopping as well as curbside pickup from Monday to Saturday; 12pm to 7pm and Sunday/Holiday; 12pm to 5pm.

HAVEN Vancouver:  Our Vancouver location will continue to offer in-store shopping as well as curbside pickup from Monday to Saturday; 12pm to 7pm and Sunday/Holiday; 12pm to 5pm.

To ensure customer/staff health and safety, masks will be worn by staff during each visit. Customers shopping at HAVEN Vancouver are encouraged to wear masks, whereas customers shopping at HAVEN Toronto are required to wear protective equipment. Customers will be asked to sanitize their hands upon entering. We will have hand sanitizer and masks on-site. Please note we are accepting contactless payment only, no cash will be accepted.

When placing an order online please select “Curbside Pickup” and select your desired location. You will be contacted via email once your order is ready for pickup. Please follow the instructions provided in this email to receive your order.

During this time HAVENSHOP.COM operations will continue as normal. In accordance with public social distancing recommendations, all employees capable of working remotely are doing so. When processing orders, we are being diligent with cleaning and sterilization procedures to further reduce any risks. Our order fulfillment and customer service teams are working hard to provide you with the same level of customer service, despite these new obstacles, and will remain available to you across all of our channels, online and by phone.

We have currently suspended shipping to Indonesia, Malaysia, the Philippines, and Russia. Because of the COVID-19 pandemic, Canada Post is restricting its services. Any updates regarding Canada Post can be viewed here. If you are shopping within Canada or the US and are having any trouble with shipping, please select FedEx as your preferred shipping option, or reach out to our customer service team.

As this situation continues to evolve, we at HAVEN remain committed to providing you with our same level of customer service and keeping you informed. We thank everyone for the continued support during this time.

If you have any questions or concerns regarding orders or need further information please contact our customer service team via email at: [email protected]