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HAVEN will gladly accept any full-priced, non-“Release Product” items for exchange or store credit within 7 days of receipt (or within 7 days of being contacted for an In-Store Pickup). We do not offer refunds. Items being returned must be in unworn condition with attached tags and packaging. HAVEN will not accept any returned merchandise without prior written communication and a valid Return Authorization. All sale items, discounted merchandise and items marked as “Release Product” are final sale and cannot be canceled returned or exchanged. HAVEN does not assume any responsibility for lost or damaged returned goods while in transit from the customer. Therefore, we strongly recommend that customers use an appropriate carrier with a tracking system.