After you place your order, you’ll receive a confirmation email. Once your order is processed and packed, we’ll send a shipping confirmation with your tracking number. When your order is delivered, you’ll receive a final confirmation email.

We ship from one of our two locations: Toronto, Ontario or Vancouver, British Columbia, based on current inventory.

In some cases, your order may ship in two separate packages.

If your order is split, you’ll receive multiple shipping confirmation emails with tracking details for each parcel.

Contact us as soon as possible at info@havenshop.com.

Orders marked “Release Product” are final sale. They cannot be modified, cancelled, returned, or exchanged once submitted.

For all other orders, our online customer service team is available Monday–Friday, 9 AM–5 PM PST, and weekends/holidays, 12 PM–5 PM PST.

Please note: Once an order is submitted, HAVEN cannot guarantee it can be modified or cancelled before shipment.

For In-Store Pickup orders, cancellation requests must be received before you are contacted for pickup.

No, you can check out as a guest.

Creating an account lets you track orders, view your order history, and receive updates on new releases and special promotions.

Some promotions are available exclusively to subscribers and registered users.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, WeChat Pay, AliPay, Afterpay¹ & Sezzle².

You can also pay for online orders with a HAVEN Gift Card.

Please note that registration is not required in order to place an order through PayPal Express Checkout. Additionally, note that Apple Pay may be deactivated for particular product releases. WeChat Pay, Alipay, Afterpay and Sezzle options are presented at the final step of checkout.

¹ Split your entire online purchase into 4 interest-free payments, over 8 weeks with no impact on your credit.

² Split your entire online purchase into 4 interest-free payments, over 6 weeks with no impact on your credit

We accept full-priced, non–“Release Product” items for exchange or store credit within 7 days of receipt, or within 7 days of being contacted for In-Store Pickup.

We do not offer refunds.

All returned items must be unworn, with original tags and packaging attached. Returns require prior written approval and a valid Return Authorization. We cannot accept returns sent without authorization.

Sale items, discounted merchandise, and items marked “Release Product” are final sale and not eligible for return or exchange.

HAVEN is not responsible for lost or damaged returns in transit. We strongly recommend using a carrier that provides tracking.

If a “Release Product” order is returned to sender due to an incomplete or invalid address, or is refused at delivery, the customer will be contacted and required to pay a re-shipping fee. No exceptions. If we are unable to reach the customer, or the re-shipping fee is declined, the order will be considered abandoned and a 25% restocking fee will be deducted from the store credit issued.

We stand behind the quality and workmanship of all HAVEN namesake products. If a product fails due to a manufacturing or material defect, we will repair or replace it at our discretion, free of charge. This warranty does not cover damage caused by accidents, improper care, negligence, normal wear and tear, or the natural breakdown of materials and colors over time.

For full details, please visit our Policies page: https://havenshop.com/policies/.

Store credit is issued in the form of a virtual gift card. This credit does not expire and can be redeemed at any HAVEN location as well as online. To redeem your credit for an online purchase, simply enter the provided gift card credentials at checkout.

Shipping costs are calculated based on the shipping location, shipping method and the value of your order. Estimated shipping rates and delivery times can be seen here: https://havenshop.com/shipping-rates/.

Note that these estimates do not include order processing times or potential customs delays and that they may be subject to fluctuation throughout the year.

HAVEN ships worldwide, with the exception of select countries.

All orders are shipped via FedEx. In most cases, FedEx handles delivery door-to-door. Where FedEx is not available, Canada Post will be used. After clearing customs, your parcel may be transferred to your local carrier for final delivery.

For more detailed tracking updates, we recommend checking your local carrier’s website (e.g., USPS, China Post, UK Post).

International orders may be subject to customs duties and fees set by the destination country. These charges are determined by local authorities, and HAVEN is not responsible for any additional customs costs.

Yes. In-store pickup is available at both our Toronto and Vancouver locations.

Store hours: Monday–Saturday, 12 PM–7 PM; Sunday/Holiday, 12 PM–5 PM.

To select in-store pickup, choose this option under “Shipping Method” at checkout.

Please allow up to 7 business days for your order to be ready, as items may need to be transferred between locations. You’ll receive an email notification once your order is ready for pickup.

At pickup, the credit card holder must present a valid government-issued photo ID (driver’s license or equivalent) and the credit card used for the transaction. No exceptions.

We provide detailed sizing information on each product page.

Please refer to the size chart located beside the item description. You can also review the fit model’s measurements and compare them to your own for additional guidance.

If you need further assistance, contact us at info@havenshop.com.

For in-demand product releases, we strive to publish release information as soon as it becomes available. Please subscribe to our newsletter and follow our Instagram account for the latest Release Product details. Note that our in-store staff and customer service team typically cannot provide any further information beyond what has already been publicized on our social media platforms.

Stay connected and up to date by subscribing to our Email Newsletter, following us on Instagram, or through our app.

We are unable to provide price adjustments to reflect current discounts or promotions. Time-limited promotions cannot be applied retroactively. Additionally, while we strive to offer competitive pricing, we do not price match other retailers.

Yes, we offer Digital Gift Cards. Your gift card balance can be looked up here.